We've already heard that your NNID can be transferred to a new Wii U by Nintendo. Nintendo has once again released a statement on the matter.
"Nintendo of America's repair process includes the transferring of the Nintendo Network ID to a new Wii U console if a replacement system is needed."
If that's the case, why are people being told that they can't have their NNID transferred? A Nintendo UK customer service rep repeatedly told one customer that they have no means of transferring an NNID. So is this some sort of mistake with the customer service rep? Can the transfer only happen in the states? Why is there confusion over this when the answer should be quite simple?