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Brawl copies not working? Nintendo is already on the case

by rawmeatcowboy
09 March 2008
GN 1.0 / 2.0

A few of you have emailed me to let me know that your copies of Brawl aren’t working. Disc read errors are popping up. It appears that Nintendo already knows about this, and has set up a special web page to help out. I’ve put the contents of the page below. Thanks to everyone that sent this in!

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

“How can I get this fixed and how long will it take?”
If you are experiencing disc read errors, please utilize the form below to request a repair order. Nintendo is upgrading inbound and outbound shipping to expedite the total repair process. Specific repair times will be provided as you fill out the repair form below. There is no cost for the repair or shipping. Please note: returning the game to the retail store will not solve the problem. So we encourage users who are experiencing issues with playing Super Smash Bros. Brawl to utilize this repair order process.

“What if I have Virtual Console games or other stored data on my Wii console?”
Due to the nature of this particular issue, you should not lose any of your stored data. In some rare cases you may have to re-download your Virtual Console games from the Wii Shop Channel, but there is no cost to doing so.

“Who can use this form?”
Consumers who are at least 13 years old, and live in:

* The continental United States, Alaska, or Hawaii
* Puerto Rico
* U.S. Territories (such as Guam and the U.S. Virgin Islands)
* APO/FPO addresses

Repair Form
To begin the repair process, please complete this short repair form. After you submit this form, you will be sent an e-mail with complete instructions on how to proceed with your free factory repair. Please ensure you provide a valid e-mail address.

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