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and i have said again and again that companies make certain products/services for the sole purpose of making money on OTHER products by using the former as advertisement/CSR/etc. They are simply there to prove a point about the company's resolve.
an example being nintendo's free repair of the NES until about 4-5 years ago. NES consoles DO break down, it DOES cost money to retain parts and to pay the actual employees to do so and no one forced them to repair them but they did anyway. This is different though since fears of losing digital data could expand to other services.
but by that point i usually get the "troll argument" so I am just going to stop here.