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Depends how they are getting their information. Just as a real world example, my company’s FY is Feb-Jan and will often have informal talks with external customers or vendors with FY date estimates because at those stages the release of something is usually planned within fiscal quarters and I’m sure it’s the same for Nintendo. So it’s certainly wouldn’t bizarre to have that question around FY or CY.
That said, I doubt this retailer has any concrete info and is just guesstimating and is defaulting to CY so the tweeter is asking a needless question. Just explaining that confusion over CY and FY is unfortunately pretty common.