SEGA has actually provided a follow-up comment concerning their apology to fans for betraying them in terms of quality and focus. It seems SEGA has heard fans applaud them for apologizing for those mistakes, as well as refocusing on the fans that brought them to success in the first place.
"Seeing our fans across the world respond to our recent interview with Famitsu, lets us know we've made the right first step in acknowledging who we are and where we want to be. Sega is dedicated to bringing you quality gaming experiences and becoming a brand you love and trust again." -- Haruki Satomi, CEO of Sega Games