Wow. Although it wasn't for a Nintendo Switch, I ordered a 3DS game from Amazon before and it was stolen. Someone opened the game box, swiped the cart out, then packaged it back up and sent me an empty game box to my house. Luckily Amazon replaced the game for me, but ever since then I've been very cautious when ordering online. Hope she gets her Switch soon.
I will always remember the day I bought a book from amazon, and when it arrived, the box wasn’t amazon anymore, and the product was fine...but someone slipped The Outdoorsman’s Bible into the box XD
What a really scumbaggy thing to do. I bought a Switch, Super Mario Odyssey and Mario + Rabbids Kingdom Battle during the Cyber Monday sale on Amazon UK last Monday. They only shipped it this morning after I wrote an e-mail complaint. It was supposed to have been here already.
While I've never had a package stolen thankfully, I once had a package get lost in the mail.
Amazon support was very helpful in my case and they quickly shipped me a replacement.
I've had a DS game bought off ebay being stolen underway too. Package had been cut open, game stolen, taped back, and delivered to me... empty!
I have a Switch coming in the mail for Christmas. I will definitely open the box when I get it in the mail and even open the Switch box to make sure everything is fine.
Some may say the poor lady has been 'rinsed' of her hard earned money! Amazon are pretty good in these situations mind.
I still have a grudge with Anazon for cancelling all those BotW Master Edition preorders 9 days before release