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RUMOR - Nintendo will be fixing Switch Joy-Con drift issues for free, even outside of warranty

Free and easy

The gang over at Vice supposedly have some information on Nintendo's plans to take care of Joy-Con drift issues. Vice says they received an internal memo from a "source familiar with Nintendo's updated customer support documentation." The memo reads as follows.

“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair [...] confirm the prior repair and then issue a refund.”

Nintendo has been offering this same service since Switch launched, but it was a bit hit or miss when the warranty was up. Now those issues will be fixed regardless of when you bought your system.

Categories: Top Stories, Rumors, Consoles
Tags: rumor, switch

Comments

Top Rated Comment

Well all it took was a legal threat for Nintendo to fix the issue. That being said I still think its an actual analog stick problem as in the actual material Nintendo uses. I've heard people say they sent their joycons in for repairs before and they came back and started drifting not too long after.

Part of me wants to send all 4 of mine in for repair but dont want to waste my time if they come back only to start drifiting again. Either way I still think its awesome Nintendo is fixing the issue and doing it for free on top of that.

But like I said in the previous thread we all need to ban together and threaten Nintendo with a class action lawsuit against Nintendo Switch Online..lol Its the only way we can get things done better apparently..

If true, I totally called it!

I doubt I'm the only one who did, of course. V:

Well I would be happy if this was retroactive. I already paid to get three repaired.

Well all it took was a legal threat for Nintendo to fix the issue. That being said I still think its an actual analog stick problem as in the actual material Nintendo uses. I've heard people say they sent their joycons in for repairs before and they came back and started drifting not too long after.

Part of me wants to send all 4 of mine in for repair but dont want to waste my time if they come back only to start drifiting again. Either way I still think its awesome Nintendo is fixing the issue and doing it for free on top of that.

But like I said in the previous thread we all need to ban together and threaten Nintendo with a class action lawsuit against Nintendo Switch Online..lol Its the only way we can get things done better apparently..

enthropy
Tue Jul 23 19 08:48pm
Rating: 1

Sure. If Nintendo are gong to be stubborn, so can we, right? Smile

And yet, it's an issue that only a minority are dealing with.

I personally have not faced the issue but I would not make a threat for someone to fix it. Instead I simply won't buy till they actually fix the issue.

You should 100% send all your joycon that have the issue for repair. Having them spend a lot of money on free repairs will make sure they will fix the actual issue with the stick.

yomerodes
Tue Jul 23 19 08:59pm
(Updated 2 times)

If this is confirmed I wonder how it would work in most countries (from Mexico here). Even if it's free, the cost, risks and time required to ship internationally would make this a hard proposition. Thankfully I can get a replacement joystick for around 7 bucks and install them myself, which I already did for my pair of drifting joy cons.

What I truly hope is that this whole mess traduces into a change in the upcoming joy con materials in order to avoid this problems in the future.

I've had all my stuff fixed for over two years for free by Nintendo UK. It's been two years since they've been in warranty. Maybe the UK got bulk of the bad Switches and joy cons so they've made that free the whole time.
Extending it to other countries makes sense off the back of the recent bad PR.

Bad or not this is definitely getting them a lot of free publicity for the system. It's like when the Wii first launched and then a few people threw their Wii remotes into their TV's and Nintendo had to make a rubber condom like grip to stop possible lawsuits.

The difference being that the Wii problem was user error; the Switch problem is Nintendo picking a bad part/supplier. I guess any publicity is good publicity, but this would have made them look bad. Now they get to play the hero and not get sued.

Nintendo would be smart to get a permanent fix nailed down or this is just going to go on forever.

I'm sure they will, if they haven't already. If the new control sticks start drifting again, it's more resources spent into repairing them. They're smart enough to not let that happen.

Can’t wait for a tear down of the Switch Lite. Think Nintendo fixed the issue on that model? or will you have to send your entire unit in for repair? 😬

I would really send my joycon if i could. I have changed the stick and there's no real way imo to repair it without changing that part.

This applies only to North America sadly.

There are people who are familiar with joycon drift and why it happens... the Youtube channel Spawn Wave has done teardowns of the joycons. They're going to open up a "fixed" joycon to see if the fix is permanent or not.

I haven't experienced drift at since I almost always use a Pro controller. But if we discover that joycons are getting permanently fixed, I might be tempted to have it done to mine.

Now I am curious as to whether or not the upcoming Nintendo Switch Lite models will feature better sticks or recycle the same ones used on the original Nintendo Switch models.

A cynical part of me says it is the latter. Imagine handling an entire device as opposed to a smaller Joy-Con to get to those sticks... Ugh.

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