Earlier in the week, we saw reports of people contacting Nintendo customer service looking to exchange their recently-purchased Switch for one of the revised Switch units with better battery life. Nintendo customer service reps were supposedly telling people that so long as they could provide evidence of having purchased their Switch on/after July 17th, 2019, they would swap out their purchase for a revised Switch model. We reached out to Nintendo of America on the matter, who has provided us with this statement.
“We do not have a Nintendo Switch exchange program. We always want players to enjoy their Nintendo Switch systems, and if anything ever gets in the way of that, we encourage them to visit http://support.nintendo.com for support, or to contact our consumer support team.”
As we guessed earlier, this seems to be a case of select Nintendo customer service reps dishing out details that aren't exactly true. If anyone actually did get their Switch exchanged for the revised unit, it seems that option is no longer being offered.