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Nintendo aware of Wii U slow load times and freezing, offers help

Nintendo knows that there are Wii U consoles that are freezing out there. They also know that some people find the transitions between menus a bit too slow. Here's what Nintendo has to say about both topics.

Freezing

What to do:

Instances of system freezing are rare and unlikely to occur. If your system has frozen unexpectedly, do the following:

Reset your system by unplugging it from the wall for 10 seconds.
Ensure your system is kept current with available system updates

Slow loads

We are aware that users are experiencing load times when they launch or switch between applications. We are exploring ways to enhance features for consumers’ overall experience.

Link

Also check out:
Discussion Preview
35 total comments (View all)
User avatar
19 Nov 2012 16:45

@Stunt_Duck Yeah, i love what i have seen, but it just needs to be optimized a bit. valiant effort for a console launch whose most advanced os was the 3DS os that didn't even have a browser at until 3 months later, hopefully the update will come soon, the december update should hopefully fix some things
No Avatar
19 Nov 2012 16:46

How did Nintendo rush the system out? By all accounts the delayed it, because most thought it would have been out in August or September. Remember all the talk before E3?
User avatar
19 Nov 2012 16:46

"We are exploring ways to enhance features for consumers’ overall experience."
That is not assuring me of the load times. Why can't this sucker switch apps as seemlessly as the 3DS does? Or was the 3DS this quirky and slow at launch, as well?
User avatar
19 Nov 2012 16:46

I recall the Wii early on would take a while to load some apps.
No Avatar
19 Nov 2012 16:47

If I'm to have a single complaint about this system, sometimes the menus take a while to boot up. But this is far from a game-breaker. I'm loving it so far. NSMBU and Nintendo Land are great fun. Will finally try out ZombiU when I get home.
User avatar
19 Nov 2012 16:49

@D3stiny_Sm4sher The 3DS pretty much had nothing at launch. It also had freezes and no internet browser.
User avatar
19 Nov 2012 16:59

Nintendo dropped the ball, yes.

But the only very major thing is the bricking and that's because of a lack of common sense. (in most cases)

Freezing is indeed annoying and can be troublesome with the bricking issue, but we'll see what happens..
User avatar
19 Nov 2012 17:02

I figured the load times were due to online traffic, as my Wii U seemed to be quite a bit faster today. (3-5 seconds instead of 10-15.) I'm sure they'll fix it. It's not really THAT big of a deal honestly. The freezing is a bigger concern, but I've only had that happen once. Mine froze when I was trying to download the transfer app, and my internet crapped out in the middle of it.
No Avatar
19 Nov 2012 17:04

Im not having any issues to be honest.
User avatar
19 Nov 2012 17:07

@Chased

It is Nintendo's fault in the sense that they could have tested out the load time for the apps and the switching.

As for the freezing they could have checked it before hand to not get these complaints.

Sure I don't have a Wii U yet, but come on when the Wii had some of these problems we had these complaints too. I want to be sure that when I do get a Wii U Deluxe model that I don't have to get a replacement console from Wal Mart or Target or Game Stop or where ever I get my Wii U once I buy it after the holiday season is over and when I can afford it too.

So before you go defending Nintendo for these 2 issues you got to understand that not all of it is from unplugging while it is on.

Some have had issues with it during a Power outage and not all power outages are from people driving into a power source like power lines. Some had storms come up without warning and knock out the power for others they have had transformers go out or they have had some other out of their control issue happen to them. So before you go blaming 1 thing check out other possible causes first.

Also I have made sure to never update any system I've ever had during storms or scheduled power checks to prevent my system from getting bricked or damaged too. Some Wii U systems have been bricked without the fault of the owner who bought or had it gifted to them too.

So please check possible causes before defending any company.
User avatar
19 Nov 2012 17:14

Stunt_Duck wrote:I am disappointed at the graphics in ZombiU a bit, but I really am chalking this up to the developers of these games not even having final dev kits until awhile ago.



Not only that, but Ubisoft flat out admitted in an interview some months back that they weren't even taking a risk on Wii U with a case in point to ZombiU specifically saying that the team developing it was very small and was essentially a "B team" of devs.
User avatar
19 Nov 2012 17:14

idkmybffjams wrote:Im not having any issues to be honest.


Seconded.
User avatar
19 Nov 2012 17:20

My system froze earlier while downloading a game off the eShop...which I am now in the process of re-downloading.

Just one of the joys of being an early adopter!
No Avatar
19 Nov 2012 17:31

no issues here ether. The slowness is not surprising with everyone online all at once updating. I know it will take a little time, but they will get it together.
No Avatar
19 Nov 2012 17:43

Well, at least they aren't pulling a Microsoft and ignoring Red Rings of Death. I'm fine as long as they fix it in a realitively short manner.
No Avatar
19 Nov 2012 17:46

WolfLink22 wrote:@Chased

It is Nintendo's fault in the sense that they could have tested out the load time for the apps and the switching.

As for the freezing they could have checked it before hand to not get these complaints.

Sure I don't have a Wii U yet, but come on when the Wii had some of these problems we had these complaints too. I want to be sure that when I do get a Wii U Deluxe model that I don't have to get a replacement console from Wal Mart or Target or Game Stop or where ever I get my Wii U once I buy it after the holiday season is over and when I can afford it too.

So before you go defending Nintendo for these 2 issues you got to understand that not all of it is from unplugging while it is on.

Some have had issues with it during a Power outage and not all power outages are from people driving into a power source like power lines. Some had storms come up without warning and knock out the power for others they have had transformers go out or they have had some other out of their control issue happen to them. So before you go blaming 1 thing check out other possible causes first.

Also I have made sure to never update any system I've ever had during storms or scheduled power checks to prevent my system from getting bricked or damaged too. Some Wii U systems have been bricked without the fault of the owner who bought or had it gifted to them too.

So please check possible causes before defending any company.

But the thing is, your PS3 and Xbox tell you NOT TO turn the power off during data transmission. If I had a poweroutage, I WOULD NOT EXPECT SONY to do anything. Hell, they shouldn't have even given people free games for PSN outage considering it's a free service.
User avatar
19 Nov 2012 17:53

Never is a new product going to be 100% reliable. There are going to be duds. It's unfortunate, but that is what happens when there are 12 year olds making the systems.
No Avatar
19 Nov 2012 18:09

And also expect the kind of quirks at launch. Because you guys are EARLY ADOPTERS!!! XD
User avatar
19 Nov 2012 18:12

Yeah I had every console I've ever owned freeze up on me on more than one occasion

All software freeze up time and again, including Apple products.

It is part of life, deal with it.
User avatar
19 Nov 2012 18:21

I love it so far. This "transition between apps" thing is just looking for something to complain about. It's not that big a deal people, chill out and wait 10 seconds.
As for Freezing it happened to me once but after a further update no problems since. Hardly the issues 360 and PS3 have faced.
User avatar
19 Nov 2012 18:49

@linkgx1

It has nothing to do with the 360 or ps3.

What I am trying to get across if you will read between the lines is: for Power outages it is not the user's fault in the majority of cases that the updating process bricks their wii u system. It is the fault of Nintendo in those case for not testing that out to begin with.

The freezing issue can be addressed too, I am sure of that.

As for me I am not an early adopter, because I don't have a Wii U yet so I can't see how it would be for me yet. I am telling you guys from what others I know have told me. I will tell everyone how it goes with mine when I can finally afford the black Wii U.
User avatar
19 Nov 2012 18:52

no freezes here(thankfully), and the load times are much better today as well. like was said earlier, i think online traffic and updating had something to do with it. everything you do is online because of miiverse so if the servers are slow then im guessing the apps loading will be slow. need to test being offline and see if it makes a difference in the loading speed of apps, if so, then that could definitely be the issue.
No Avatar
19 Nov 2012 18:53

i hope nintendo releases a firmware update to address these issues, my Wii U has yet to freeze but I am experiencing ridiculous slow load times and hopefully Nintendo can address that since it's pretty ridiculous
User avatar
19 Nov 2012 20:14

Expecting to buy a brand new product at launch without any sort of issues is completely unrealistic. New gadgets come with kinks, and the kinks will be worked out, it just needs time.
User avatar
20 Nov 2012 05:15

LOL @ the comments...People were whining about the day1 update and how slow it was, plus the bricking of the systems. These are the points I was replying to...

But again, as for the loading times, I guess these people didn't own an XBOX, XBOX360, PS3, Wii, 3DS so far...It is funny how the XMB menu on the PS3 can take up to 27 seconds to load properly and no one mentions that! It's funny how the 360 is slower than a snail and no one mentions it!

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